Doing Business With BOXLIGHT

Free 24/7 Telephone Technical Support
Our knowledgeable technical support team is available to assist you when you need them. Just call 1.800.884.6464, any time, day or night, 365 days a year. Our BOXLIGHT Technical Support Team is here to provide you with the specialized assistance you need for the life of your projector.

Methods of Payment
BOXLIGHT accepts several methods of payment: credit card (Visa, MasterCard, American Express, Diner's Club), check, wire transfer, COD, and leasing options.

Shipping Policies
US orders: In most cases all in stock purchases placed during our business hours are shipped on the same day, if an instock order is placed after our business hours it will ship on the following business day. Your online order is immediately followed by an email confirming your order, a second email confirmation will include shipping status. Where available within the U.S., we offer overnight, second day and three day delivery options. US ground shipping on internet orders is free of charge for destinations located in the continental US.

International orders: International orders may be fulfilled by a distributor in your area. BOXLIGHT will select the most cost-effective method of delivery for your order, please allow 3-5 business days for delivery through a courier such as UPS, FedEx, or DHL. If ordering more than one product, do not be alarmed if your order arrives in multiple shipments due to availability. All internet sales will be in U.S. dollars.

Shipping Charges
U.S. orders: Click on the following link for a detailed chart of domestic shipping charges and methods.

International orders: We will use the most cost effective shipping method for your order. Prices do not include duty or import taxes (if applicable)for your country. Duty and import taxes may be payable to the courier upon receipt of your merchandise. Duty charges may be assessed on the merchandise. Contact your government authorities for more information.

Product Warranty and Returns
If your BOXLIGHT-brand projector was purchased from BOXLIGHT, and the warranty is still valid, the technical support and problem diagnosis is free. For product to be returned, a Return Merchandise Authorization (RMA) must be issued by a member of our technical support team. Opening the unit and attempting to repair the projector will void the warranty. Standard service time is 7-10 business days (not including shipping time). Broken plastic parts are not covered under warranty. One way shipping to our authorized service center will need to be paid by you. BOXLIGHT will pay return shipping costs for the repaired or replacement unit. Product must be returned in the original packaging to avoid damage. In case of a return for credit, product must be returned with all cables and accessories from the original shipment, otherwise there will be a charge for any missing items.

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