Qwizdom Response

If you are using multiple sets of remotes assigned to different USB hosts, you can use the kits simultaneously.
Please note the following:

• Only use hosts of the same type (ie red with red, black with black) 
• The hosts should have matching firmware versions 
• We don’t recommend using USB hubs, nor do we recommend using more than 4 hosts at any one time. 

Steps:

1. Insert all USB hosts you wish to use. 
2. When you are ready to start your presentation, click “Start Presentation”. 
3. Click on the “Device Settings” tab (or “Login” tab if you are using version 2.7.4 or older). 
4. You will see multiple host entries with their Session IDs displayed. 
5. Ensure you have ticked each one you would like to use. 
6. Click OK to begin the presentation. All the remotes will now connect. 

If you see this message: 

• Click OK to this message, close the Presentation Setup window, and remove your USB host. 
• Wait 5 seconds, and plug your host back in. 
• Wait a further 10 seconds and then click Start Presentation again. 

If the problem persists, ensure that there is no USB security software on your system. If so, please contact your IT / network administrator to whitelist the device(s).
 
Further information specific to USB host type below may also be relevant.
 
Red host users
 
If you have the red USB host, the drivers may not be installed. Newer versions of Actionpoint install these drivers automatically, so first, try installing the latest version of the software. 
 
If you are on the latest version of the software already, or if the drivers do not install, please install the drivers manually.
 
Black host users
 
Please re-flash your USB RF host to rectify.

To use remotes from different sets with only one USB host, you will need to change the Session ID on each remote.  
 
When joining kits of remotes together, you have the option to renumber them manually, or let the software deal with numbering automatically as and when remotes connect. If having set remote numbers is important to you, follow the steps below. 
 
If you have sets with mixed red and black USB hosts / receivers, we recommend joining all remotes to a black host, as the red host does not support newer devices or newer firmware. 
 
 
I have the black USB Host. Having set remote numbers is important to me.
 
Your remotes must also match the following criteria, otherwise they will not save their numbers. See the section "I have a red USB host" if that is the case. 
 
You must have any of the following:

• Q2 remotes with or above firmware version 1.41 
• Q4 remotes with or above firmware version 1.34 
• Q6 remotes 

 
Note that the numbers you set will save on the devices themselves and will remember their set IDs even on different computers. 
 

Windows Users

1. Insert your USB Host 
2. Click the Qwizdom Tools icon (found at the bottom right of the taskbar) 
3. Click "Utilities" and click "Remote Assignment..." 
4. Enter the starting remote number you wish to start renumbering from 
5. Tick "Auto-Increment Remote Number" if you are numbering more than one remote in order 
6. Click "Detect". Your Session ID should be detected. Or, you can over-ride the ID by typing in a new one should you wish to set up remotes on a different host you do not currently have access to.Click "Start". 
7. Now turn on the remotes in the order you wish. See the "Hardware Links" section below for instructions specific to your hardware. 
8. To finish, click "Stop". Your remotes will automatically turn off, assuming they did not enter power-save mode. Any remotes in power-save mode will need to be turned off manually. 

Mac Users

1. Insert your USB Host
2. Click the Qwizdom Tools icon (found at the top right of the screen) 
3. Click "Utilities" and click "Remote Preferences" 
4. Select the "HID RF Host (Black Base)" option. 
5. Click "Assigned Fix Remote IDs..." 
6. Read the message and ensure it applies to you. Click Continue. 
7. Enter the starting remote number you wish to start renumbering from 
8. Tick "Auto-Increment Remote Number" if you are numbering more than one remote in order 
9. Click "Start". 
10. Now turn on the remotes in the order you wish. See the "Hardware Links" section below for instructions specific to your hardware. 
11. To finish, click "Stop" and then click "Done". Your remotes will automatically turn off, assuming they did not enter power-save mode. Any remotes in power-save mode will need to be turned off manually.

I have the red USB Host. Having set remote numbers is important to me.

Follow these steps if you have a red USB host or if your remotes do not match the criteria for the black USB host. 
Instead, you will have any of the following 

• Q2 remotes below firmware version 1.41 
• Q4 remotes below firmware version 1.34 
• Q5 remotes 

 
Note that the numbers you set are computer-specific. You will need to repeat these steps on each computer you wish to use your hardware on. 

Windows Users

1. Insert your USB Host 
2. Open the Qwizdom Connect or Qwizdom Actionpoint applications 
3. Click "Remote Configuration" 
4. Tick "Using Q4 remotes older than 1.34". This also applies to using Q2 remotes older than 1.41 and all Q5 remotes. 
5. Click "Assign" 
6. Select your host from the "Host" dropdown. Your Session ID will be automatically detected. 
7. Click "Start". 
8. Now turn on the remotes in the order you wish. See the "Hardware Links" section below for instructions specific to your hardware. 
9. To finish, click "Stop", then click OK. Your remotes will automatically turn off, assuming they did not enter power-save mode. Any remotes in power-save mode will need to be turned off manually. 

Mac Users

1. Insert your USB Host 
2. Click the Qwizdom Tools icon (found at the top right of the screen) 
3. Click "Utilities" and click "Remote Preferences" 
4. Check the box "Using Q4 remotes old than version 1.34" 
5. Select the correct host version that applies to you. 
6. Click "Assigned Fix Remote IDs..." 
7. Click Start to the message that appears. 
8. Now turn on the remotes in the order you wish. See the "Hardware Links" section below for instructions specific to your hardware. 
9. To finish, click "Done". Your remotes will automatically turn off, assuming they did not enter power-save mode. Any remotes in power-save mode will need to be turned off manually. 

Please note: This FAQ applies to the black USB host only. It is not possible to update the firmware on the red USB host through the software. To obtain the latest firmware, you must install the latest version of Actionpoint or Connect software.
 

1. Plug your black HID USB Host into an available USB port 
2. At the bottom right of your Windows taskbar in the System Tray, click Qwizdom Tools 
3. Select Utilities > Firmware Updater 
4. Click Next to update your host firmware. 
5. Select “Browse for File” and click the “…” icon on the right hand side. This will automatically open the Actionpoint Firmware folder. 
6. Select the latest .s19 file, eg QHost_1_10.s19. 
7. Click Open, and follow the rest of Wizard to complete the update. 
8. Once updated, your host will be ready for communication again with your remotes. 

When changing the Session ID on remotes, you have the option to renumber them manually or let the software deal with numbering automatically as and when remotes connect.
 
You will need to have the Qwizdom Connect Suite, Actionpoint Suite, or OKTOPUS installed. 
Plug in the USB host that you would like to attach the remote to. This will create a live session which will enable the remotes to connect. If you enter an ID which the remote cannot find, the ID will not be saved. 
 
Once you have plugged in your USB host, you can find the unique Session ID belonging to that host using the Qwizdom Tools icon. 
You can also find the ID in the "Devices" tab of the Presentation Setup window, but please note that while in the Presentation Setup window, the session will not be active and your remotes will not connect. 
 
Steps:

1. Turn on the Q2 then press the hand key (bottom right). 
2. “–S” should appear on the remote. If so, go to step 3. Enter the new 6-digit Session ID and press the send key once (bottom left).
   • If “–U” appears, then it is asking for a user ID. If this happens, turn off the remote.
   • Turn it on again, but this time, let it turn off itself (this should happen after 20 to 30 seconds). 
   • Go back to step 1 and “–S” should now appear. If not, repeat this sub-process.
3. Enter the new 6-digit Session ID and press the send key once (bottom left)

When the screen displays _ _ S (or _ _ 5), enter the Session ID and press the bottom left key to confirm.

When changing the Session ID on remotes, you have the option to renumber them manually, or let the software deal with numbering automatically as and when remotes connect.
 
You will need to have the Qwizdom Connect Suite, Actionpoint Suite, or OKTOPUS installed. 
Plug in the USB host that you would like to attach the remote to. This will create a live session which will enable the remotes to connect. If you enter an ID which the remote cannot find, the ID will not be saved. 
 
Once you have plugged in your USB host, you can find the unique Session ID belonging to that host using the Qwizdom Tools icon. 
You can also find the ID in the "Devices" tab of the Presentation Setup window, but please note that while in the Presentation Setup window, the session will not be active and your remotes will not connect. 
 
Please Note:

When connecting to a red USB host, you can only use Q4 remotes with firmware version 1.37 or lower. 
When connecting to a black USB host, you can use Q4 remotes with any firmware version. 
 
Steps:

1. Turn on the remote and immediately press the Menu button repeatedly. The Menu will appear. "Help" is the first option. 
2. Press the right button > to navigate through the menu. 
3. "Sess ID" will appear (Session ID)*. Press the send/receive button to confirm. 
4. The current Session ID appears. It will ask if a new Session ID is required. 
5. Press Y or N 
6. If Y, enter the 6 digit Session ID of the host and press the send/receive button.

*If "Sess ID" does not appear, take the batteries out of the remote, put them back in, and try again.

Turn off the remote and remove the batteries. Put the batteries back in then turn the remote on again. Scroll through the menu options. Session ID should appear.

Unlike other Qwizdom hardware, changing the Session ID on Q5 devices does not require the installation of the Qwizdom Connect Suite, Actionpoint Suite, or OKTOPUS for the remote to save the new Session ID. 
 
Steps:

1. Turn the remote on and after the screen says “Not Found”, press Menu. 
2. Scroll up to “Enter Session ID” and press the middle button on the directional pad. 
3. Type the Session ID in, and press the send key (top left of remote) to save.

 
Alternatively:

1. Turn the remote off and ensure it is not plugged into the charger. 
2. Using a pin or a paper clip, press down the reset pinhole found in the crevice of the on/off switch. 
3. Turn the remote back on again. It will prompt for a Session ID. 
4. Type the Session ID in, and press the send key (top left of remote) to save.

Rechargeable batteries have a life expectancy of around 4 years, unfortunately we no longer supply replacement batteries as the Q5 student devices were discontinued in 2010/2011. 
 
However, you may be able to achieve some improvement by doing the below steps. If problems persist, you may need to explore other options such as purchasing 3rd party replacement cells. 

1. Reset the Q5 using a pin or paperclip. The reset hole is found in the gap between the power switch when in the off position. Once reset, turn on the Q5 and enter your new Session ID. 
2. Place back on charge for 2 hours and test. 

When changing the Session ID on remotes, you have the option to renumber them manually, or let the software deal with numbering automatically as and when remotes connect.
 
You will need to have the Qwizdom Connect Suite, Actionpoint Suite, or OKTOPUS installed. 
Plug in the USB host that you would like to attach the remote to. This will create a live session which will enable the remotes to connect. If you enter an ID which the remote cannot find, the ID will not be saved. 
 
Once you have plugged in your USB host, you can find the unique Session ID belonging to that host using the Qwizdom Tools icon. 
You can also find the ID in the "Devices" tab of the Presentation Setup window, but please note that while in the Presentation Setup window, the session will not be active and your remotes will not connect. 
 
Please Note:

Q6 remotes cannot be connected to a red USB host. 
You must use them with a black USB host only. 
 
Steps:

1. Turn the remote on. 
2. Press Menu, then use the down arrow to select “Enter Session ID” 
3. “Enter Session ID” will appear. Use the “Del” key to delete the current ID if necessary. 
4. Enter your new Session ID. 
5. Press “Join”

1. Plug in your USB host. 
2. Click the Qwizdom Tools tray icon at the bottom right of the WIndows taskbar 
3. Select Utilities > Remote Assignment 
4. In the Remote Assignment window, enter the sticker number shown at the top of the Q6 remote as the “Starting Remote Number”. If your Q6 does not have a sticker number, leave this as “1″. 
5. Click “Detect”. Your Session ID will now be displayed. 
6. Click “Start”. Turn on your Q6 remote. It should now join the session correctly and the specified remote number should be present at the top right of the Q6 screen.

Before you begin, you will need to have the Qwizdom Connect Suite, Actionpoint Suite, or OKTOPUS installed. 

Plug in the USB host that you would like to attach the remote to. This will create a live session which will enable the remotes to connect. If you enter an ID which the remote cannot find, the ID will not be saved. 
 
Once you have plugged in your USB host, you can find the unique Session ID belonging to that host using the Qwizdom Tools icon. 

You can also find the ID in the "Devices" tab of the Presentation Setup window, but please note that while in the Presentation Setup window, the session will not be active and your remotes will not connect. 
 
Steps:

1. Turn the Q7 on. 
2. Press the Menu key. 
3. Use the scroll buttons to select “Enter Session ID” and press the Enter button on the left of the Q7. 
4. Using the Q7 stylus, enter the Session ID. 
5. Press the Enter button to confirm.

The Tablet needs to be charged a full 24 hours for the first time; or a long period of inactivity. The Pen may take slightly longer to fully charge. Generally, the Tablet will only need to be charged about 6 hours to be fully charged after the first initial charge.

Your tablet comes with two screen inserts - Standard and Presentation. (You can remove the one you don’t want to use.) The Standard Insert is great for anytime you wish to use the tablet as a simple drawing slate or mouse. Use the Presentation Insert for presentations with Qwizdom response devices.

Update computers to recommended software requirements

• Operating System: Windows 7 (SP1), Windows 8, or Windows 10
• Microsoft Office: Office 2010 (SP2), Office 2013, and Office 2016 

We strongly advise installing all latest updates for your Microsoft Products prior to installing Qwizdom Connect or Qwizdom Actionpoint Suites. 

EXE Download:  qwizdom.com/support/downloads
MSI Download:  qwizdom.com/downloads/msi/ActionpointMSI.msi
 
 
Install the prerequisites
 
The Qwizdom software suites require additional prerequisites not supplied by Windows updates. 
If installing locally, the exe file will automatically detect software on your system and installs prerequisites as required. This is not possible when using the msi. 
The IS prerequisites can be extracted from the exe to a folder using the /a parameter. A sample command is 
“C:\Setup.exe” /a”C:\temp” 
 
 
Roll out the MSI
 
Switches you can use when rolling out the software: 

• /L language ID 
• /S Hide installation dialogue. For silent mode use /S /v/ qn 
• /V parameters to MsiExec.exe 
• UA 
• UW 
• /UM 
• /US 

 
Required Prerequisites

• .Net 3.5 and .Net 4.5 
• Microsoft VC++ 2008 Redist
• Microsoft VC++ 2010 Redist
• Microsoft VC++ 2012 Redist
• Microsoft VC++ 2015-2019 Redist
• Visual Studio Tools for Office Runtime  (for Actionpoint integration with PowerPoint)
• Web Services Enhancement (WSE) for Microsoft .NET  (for Notes+ Collaboration)

 
Standard-User Installation for PowerPoint plug-in (Actionpoint)

Once rolled out successfully, staff may see a “Publisher cannot be verified” message when they log in and start the PPT plug-in (Actionpoint) for the first time, depending on system wide user privileges. 
They should click “install” at this point. 
 
 
MSI-Specific Troubleshooting

If a prerequisite is missing or not installed correctly, PowerPoint will display the Actionpoint Add-in as “inactive”, giving a run-time error when you look in the Add-ins section. 
On a test machine, run the Actionpoint exe file locally. If any prerequisites appear in the list, it means that the prerequisite rollout has not been successful. 
 
 

Turn off auto-update

Create this key in the registry of target machines to turn off auto-update

Key (32bit):  HKLM\SOFTWARE\Qwizdom\Connect 
Key (64bit):  HKLM\SOFTWARE\WOW6432Node\Qwizdom\Connect 
String value:  AutoUpdate 
Value:  false 

Windows users:

Open the Start menu at the bottom left of the screen, and select All Programs. Click the Qwizdom folder, then the Qwizdom AP Connect folder. Select Qwizdom Tools. The icon should now appear. 
 
Mac users:

If you are using Mac Connect, the Qwizdom Tools icon is at the top of your screen (near the signal strength indicator). If you don’t see the icon, go to Finder/Applications, double-click the Qwizdom Connect folder then open the Qwizdom Tools application.

Various causes may include:

• Running a presentation directly from a synchronisation application such as Dropbox, OneDrive, Google Drive, etc. 
  • The sync app may be interfering with Actionpoint's ability to read and write data to your PowerPoint presentation. To resolve, copy the file to a non-sync folder and run directly from there. 
• Running or saving from a network location 
  • We recommend that you run the presentation from a local source and save results to a local source (ie a local hard drive), to avoid potential loss of data due to network disconnections.

Windows users:

There are various causes for this problem. The three most common are listed below, along with how to check if it applies, along with a solution. 
 
If problems persist, please open a support ticket. 
 
A)

Cause: You have a "Microsoft Store" version of Office 365, preinstalled with Windows 10. 
Check: The Actionpoint shortcut will not be present as a Desktop icon. 
OR 
Open PowerPoint > File > Account. Your version will be listed as "Click to Run" or "Microsoft Store" / "Windows Store". 
Solution: Go to Start > Settings > Apps. Find Qwizdom Actionpoint Suite in the list and click Modify. Follow the installer prompts and select "Actionpoint" as a feature to be installed. 

B)

Cause: Prerequisites are not installed or are missing. 
Check: The Qwizdom Actionpoint plugin is set to "inactive" within the PowerPoint Addins section found at File > Options > Addins 
Solution: Re-run the installer and ensure that there are no remaining prerequisites to be installed. In File > Options > Addins, click "Go" beside COM Addins and ensure that the Qwizdom Actionpoint Plugin is checked.
 

C)

Cause: Missing updates to Windows or Microsoft Office. 
Solution: Check Windows Update, install any available updates, restart the computer, and and try Actionpoint again.
 
 

OS X users:

Mac Actionpoint works in conjunction with Microsoft PowerPoint 2016. Opening Mac Actionpoint will cause PowerPoint® to open as well. The Mac Actionpoint toolbar appears in addition to the PowerPoint® display. 

PowerPoint may have closed due to an error and disabled 3rd party add-ins. 
 

1. Click File 
2. Click Options 
3. Click Add-ins 
4. At the bottom, beside “Manage”, select “Disabled Items” and select Go. 
5. Enable the Actionpoint Addin and click OK. The toolbar should now reappear.

In the Windows version of the software, click the Qwizdom Tools icon in the tray at the bottom of the screen (near your clock). If your host is plugged into your computer, the Session ID should appear at the top of the menu window. 
 
If you are using Mac Connect, the Qwizdom Tools icon is at the top of your screen (near the signal strength indicator). If your host is plugged into your computer, the Session ID should appear at the top of the menu window.